FAQ
Questions, answered.
Film storage and delivery for sales agents and distributors, in plain terms.
What is LightVAULT?
LightVAULT stores your film library and sends it to buyers. You get your own branded portal on Signiant Media Shuttle, connected to cloud storage built for large media files.
Who is LightVAULT for?
Film sales agents and distributors who need a trusted, industry-standard way to store and send their titles.
How is LightVAULT priced?
A simple monthly cost per TB of data stored. Plans start at 5 TB. Get an instant quote and it arrives by email in minutes.
Are there transfer or download fees?
No. There are no hidden fees or charges for transfers.
How many users can I have?
There is no limit on the number of users in your portal, whether they are your team members or recipients of your files. There is a monthly allowance of active users. Someone becomes an active user in a given month when they send one or more files through your portal, or receive more than two files. Team members and recipients who do not send or receive anything that month do not count, and neither does someone who receives one or two files. We set your plan's allowance to keep you comfortably within it, based on how much data you store: the more data, the bigger your monthly active user allowance.
Is there a file size limit?
No. There are no file size limits.
What technology does LightVAULT use?
Your portal runs on Signiant Media Shuttle. Your files sit in cloud storage built for large media files, spread across multiple locations. LightVAULT is an independent service and is not affiliated with Signiant.
Who can see my files?
Only the people you invite. You set roles by person, group or folder: upload-only, download-only or view-only. Two-step login adds an extra lock on every account.
How do I know a buyer received the files?
You get an email the moment files are downloaded, with a full record of who received what, and when.
Can producers send files to me?
Yes. Producers upload new acquisitions straight into your library. No drives in the mail.
How do I move my existing library in?
Start uploading your assets, or we will help bring them over from hard drives, LTO tapes or post facilities.
Is there a charge for moving my library in?
It depends on how much data you have. Tell us what you are bringing over and we will work it out with you.
Do you offer screeners or rights management?
No. LightVAULT stores and sends files. If you already handle screeners or rights elsewhere, you do not pay for them twice.
What if a buyer asks for a deliverable I do not have?
We coordinate it with PurpleDOG Post and other trusted post facilities, at partner rates: QC, DCPs, closed captioning, described video, new deliverables and conversions, and LTO archive.
What support do you offer?
Every plan includes 24-hr support.